Solutions to Improve Customer Service Experience 解決方案提升客戶服務體驗

Business focused on strategy in-store associates available to consult with customers to screen and centralize incoming calls, routing them to highly trained and specially qualified contact center agents first.

Immediately address each caller`s requests and general questions, and, if required, speed calls to the in-store specialists. This leaves the specialists free to engage and consult with customers.

As the expert in the field of relationship management in the retail and healthcare industries and began consulting with originally on best practices in customer service solutions.

Expertise convinced to run centralized call center, where will bring the advanced customer management tools. This includes actionable customer intelligence that will help shape retention programs aimed at increasing customer satisfaction, loyalty, and revenue.

Research strongly shows that customer satisfaction is a key driver of customer loyalty, which, in turn, has a positive and significant impact on revenue growth.

Experience in the retail and healthcare industries, providing qualified who understand the client`s customer service strategy, to support improvements in customer satisfaction that will help stand out from its competitors and continue growing.

Customer Service Solutions include comprehensive outsourced business and consumer customer support functions, as well as consulting and technology services for in-house contact center operations.

業務集中於戰略在商店聯營公司提供諮詢與客戶進行篩選和集中來電，路由他們訓練有素的專門人才和聯絡中心代理第一。

每個朋友立即報告單曲的要求和一般問題，如有需要，加快打電話到店內專家。這使專家自由接觸和磋商與客戶。

正如專家在這一領域的關係管理，零售和保健行業，並開始進行磋商，原定的最佳做法在客戶服務解決方案。

專業知識說服運行的呼叫中心，在那裡將帶來先進的客戶管理工具。這包括採取行動的客戶情報，協助制定保留項目旨在提高客戶滿意度，忠誠度和收入。

研究強烈顯示，客戶滿意度是一個關鍵驅動客戶忠誠度，這反過來，具有積極和重要的影響收入增長。

零售經驗和保健行業，提供合格誰了解客戶單曲客戶服務策略，以支持改善客戶滿意度，這將有助於突出的競爭者，並繼續增長。

客戶服務解決方案包括全面的外包業務和消費大客戶支持部門，以及諮詢和技術服務，內部聯絡中心的運營。

Promotional Strategy 促銷策略

• To investigate whether the promotion of retail 探討的範圍零售推廣
• To investigate the elements of retail promotional advertising, public relations, personal selling and sales promotion 研究促進零售要素：廣告，公共關係，人員推銷和銷售促進
• In order to discuss strategic aspects of the retail-promotion goals, budgeting, hybrid forms that mix and the implementation of the review and revision of the plan 討論戰略方面的零售推廣：目標，預算編制，混合的形式，實行結構，審查和修改計劃

How to Be a Good Manager 如何成為一個好的管理者

Train your staff on the right track for the first time, although it take more time to go in depth on everything, it can help you save much time and money later. Even in the eye train your sales associates to keep the regulators and your manager to assistant manager. If you were offered a grant but can not be someone who is filling your place, it is unlikely that you will be encouraged at all.

Delegate responsibilities to your employees. You can select the type of person who do it because you may love a certain way, but remember that not everything you can do. Moreover, this can also help your employees to improve the skills they may not have. Delegate little things that you people you get the time to do what you really need to process payroll, recruiting, etc.

Follow-up. Make sure your employees see every once in a while in order to the state of work delegated to them. If they did a good job, they know. Nothing more disturbing than one employee to feel misunderstood. If they did a good job, but was not quite ready, let her know that you are, what they previously expected and that the rest want to do until the end. If her from working but not to your liking, do them the right way to it. However, if they have no chance at all, they ask why!

So make sure every customer as you would treat your family doctor to treat. This means focusing on the customers and assist with all other customers by they realize that you are with them for a moment. Of course, you have until the end of the support of the first customers that you were helping the first. Treat your customers as you would be treated if you are a customer.

They are an example for your employees feel comfortable in all policy areas, followed by your company. As a leader for your employees as well as a role model.

Each plan in advance so that you can do everything right the first time. It is taking the time to do it right the first time better things completely wrong, try to have it done again. Waste of energy and time loss.

培訓員工正軌第一次，但需要更多時間去深入的一切，它可以幫助您節省大量時間和金錢之後。即使是在訓練你的眼睛保持銷售人員的監管機構和你的經理助理經理。如果你提供了資助，但不能填寫人誰是你的位置，這是不太可能將鼓勵所有。

代表員工的責任。您可以選擇類型的人誰這樣做，因為您可能會喜歡以某種方式，但請記住，不是所有你可以做。此外，這還可以幫助您的員工提高技能，他們可能沒有。代表小東西，你的人你的時間，做你真正需要處理工資，招聘等

後續行動。確保您的員工看到每隔而以國家工作委託給他們。如果他們幹得不錯，他們知道。沒有什麼比一個更加令人不安的員工感到誤解。如果他們幹得 不錯，但還沒準備好，讓她知道你是什麼，它們原先的預期，其餘想要做的，直到結束。如果她的工作，但不能根據自己的喜好，不以正確的方式給它。但是，如果 他們沒有機會，他們問為什麼！

因此，要確保每一位顧客，你對待自己的家庭醫生治療。這意味著重點放在客戶，並協助所有其他客戶的，他們意識到你是跟他們一會兒。當然，你到底是支持的第一批客戶，你是第一個幫助。對待客戶，你都應該一視同仁，如果你是一個客戶。

他們是一個例子為您的員工安心在所有政策領域，其次是你的公司。作為一名領導為你的員工，以及一個榜樣。

每個計劃提前，讓你可以做一切能在第一時間。這是花時間做正確的第一次更好的事情完全錯誤的，試圖將它做了。浪費精力和時間上的損失。

Retail Experience 零售經驗

Experience Retail includes encouraging all elements of a retail offer, or hinder the consumer when they interact with a dealer. Some factors are controllable by the retailer, some not. Customer service includes identifiable, but sometimes intangible, sold the actions carried out by a dealer in connection with goods and services. It has an effect on the retail experience.

In retail relationships, a company seeking long-term bonds with customers, because each transaction as if the sale is an unprecedented encounter with them.

零售經驗包括鼓勵所有元素的零售報價，或阻礙時，消費者與經銷商互動。有些因素是可控的零售商，有些不是。客戶服務包括識別，但有時無形的，銷售的行為進行了交易商涉嫌與商品和服務。它有一個影響零售的經驗。

在零售的關係，該公司尋求長期債券的客戶，因為每個交易，猶如銷售是一項前無古人的遭遇他們。

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Concept of Strategic Planning 戰略規劃的概念

A retail strategy is the overall management of the company.

It includes 6 basic steps:

• defining the business
• setting goals
• defining Customer-market
• the development of a comprehensive plan by an integrated strategy
• to assess performance
• make changes

Target Stores strategy was particularly well developed and implemented.


零售戰略是整體管理公司。

它包括6基本步驟：

確定業務
設定目標
定義客戶市場
制定一項全面計劃的綜合戰略
評估績效
進行更改

商店戰略目標，特別是發達和實施。

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Definition of Business: Retail Management 定義業務：零售管理

Marketing or financial support to improve the performance of outlets.

Trading on the activities of companies in the sale of goods and services to consumers for personal, family or household involved. It is the final step in the sales process, while wholesale trade is an intermediate step. Today, retail is an interesting crossroads with many challenges.

市場營銷或財務支持，以改善性能發售。

交易活動的公司在銷售商品和服務的消費者個人，家庭或家庭參與。這是最後一步在銷售過程中，而批發業是一個中間步驟。今天，零售業是一個有趣的十字路口許多挑戰。

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